Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and unworn, and in the same condition that you received it. It must also be in the original packaging with tags attached.
Additional non-returnable items: Gift cards
To complete your return, we require a receipt or proof of purchase. Please send your purchase back to us at the address on your receipt.
There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, worn, dirty, or damaged for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: An Capall Equestrian LLC, 3830 Valley Centre Dr, STE 705 PMB 653, S CA 92130, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping (Free returns):
To return your product, please contact us for a free return label. You can then print that label and ship the return to: An Capall, 3830 Valley Centre Dr, STE 705 PMB 653, S CA 92130, United States
Shipping costs are non-refundable. If you receive a refund, the cost of shipping the item to you (when you made the purchase) and any return shipping you incur will not be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.